Returns & Exchanges

At Horizon Fitness, we want you to be fully satisfied with your training equipment; if you are not content with your purchase, you can return your item within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the 'Return' option next to your recent order to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Equipment

  Securely pack the item in its original packaging, ensuring all bolts, tools, and manuals are included to avoid restocking fees.

• 3.
  Schedule a Pickup

  For large fitness equipment, our specialized logistics team will contact you to schedule a convenient home pickup time at your doorstep.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned gear at our warehouse, your refund will be processed back to your original payment method within 7-10 business days.