Frequently Asked Questions
Everything you need to know about your fitness journey with Horizon Fitness.
What are the shipping costs for heavy gym equipment?
We offer free standard shipping on all orders over $99. For oversized items like treadmills and power racks, a specialized freight handling fee may apply at checkout.
Do you offer professional assembly services?
Yes, we partner with certified technicians to offer white-glove delivery and in-home assembly for an additional fee, ensuring your equipment is calibrated and ready for use.
What is your return policy for fitness gear?
You can return any unused item in its original packaging within 30 days of delivery. Please note that return shipping costs for heavy equipment are the responsibility of the customer.
Do your products come with a warranty?
All Horizon Fitness equipment includes a manufacturer's warranty. This typically covers the frame for a lifetime and parts/electronics for 1-5 years depending on the specific model.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm to help you invest in your home gym over time.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. For freight shipments, the carrier will contact you directly to schedule a delivery window.